Returns + Exchanges
Your 100% satisfaction is important to us. We have a 14 day Return + Exchange policy:
- If an item does not work out for you, we would be happy to offer store credit that will go toward your next order once your item has been returned.
- Timing: Return/Exchange requests for any items must be made within 7 days upon delivery of merchandise and all items being returned / exchanged must be in the original condition with its original packaging/tags.
- Items that do not meet criteria's are non-refundable and will be denied.
- For returns/exchanges, please email firstname.lastname@example.org with the subject 'Returns' or 'Exchanges' and include your order number, name and the reason for the return.
- We will provide you with instructions on where to send returned/exchanged goods. We strongly recommended getting proof of postage when returning/exchanging goods to avoid "lost packages" situations.
- Please note that your are responsible for shipping costs of returned / exchange items.
- When returned/exchanged item is received and inspected, you will receive a confirmation email, notifying you about the status of your store credit.
- If a refund is approved (for special circumstances), then it will be processed and a credit will automatically be applied to your credit card or original payment method.